PERSONALIZED LUXURY LIVE EDGE BLACK WALNUT CUTTING BOARD WITH FEET shown with FAMILY NAME CREST with DATE in the bottom right hand corner. We can modify this design upon request or provide us with a link for one of our other designs that you would prefer.
The engraving details can be put in the note section when you place your order.
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**PLEASE NOTE** that the engraving on walnut is SUBTLE in comparison to our other woods - the third photo shows an actual engraving, but they all LOOK DIFFERENT. The engraving is meant to be a complement while the beauty of the wood is the feature.
SIZE: 10 X 16 X .75 inches APPROXIMATELY (10 X 16 X 1.25 with feet)
NOTE: The Cutting Board shown is an EXAMPLE. Yours will be crafted from the same species of wood, and will be the same general shape and size.
****EXPECT VARIATION*** in the color, tone, and detail of the wood grain. Some are lighter or darker, some have more or less contrast. Every piece is an original and is made by hand from locally and sustainably sourced wood.
AFTER the order is placed, we will EMAIL all of our customers with a PROOF for you to approve before we process the order. We want you to be happy with the end result! Please check your spam folder if you do not see the proof within 2 days.
SHIPPING: The shipping discount for more than one item is only if it is going to the same address. If you are ordering more than one board and require them to be shipped to two different addresses, please create two separate orders.
CARE instructions are included with each purchase.
We accept payment via Direct Checkout and PayPal. All of our products are made to order and must be paid for in full before products will be processed.
Please contact us asap if an order needs to be canceled. If you cancel your order after the item has been engraved, but not yet shipped, we can only refund the shipping cost.
In our efforts to be environmentally responsible, we do not include receipts with the order unless requested as they are available to print from your own computer.
Shipping and Transit Time:
***Mail and parcels destined to all regions of the United States of America continue to be delivered. However, Canada Post and it's partner, the United States Postal Service (USPS) are experiencing unprecedented volume across their networks. The increased volume combined with modified processes to protect employees and the public from the spread of COVID-19 can result in delays. __________________________________________________________________________________
Our current processing time is 5 to 7 business days after proof approval.
All CANADIAN orders ship via Canada Post with a typical 2-6 business day transit time depending on your location. Upgraded shipping is also available, please inquire for details. Tracking information will be sent with each shipping confirmation.
All USA orders ship via USPS or FedEx from Buffalo, NY with a typical 2-4 business day transit time depending on your location. Tracking information will be sent with each shipping confirmation.
Canadian orders have $100 insurance included and USA orders have $50 insurance included in the shipping cost. If your order is valued at more, you can request additional insurance and it will be added to the cost.
All OTHER countries orders are shipped by the most cost effective by air method. All duties and taxes are the responsibility of the buyer.
If an item is returned to us due to an incorrect address on the part of the customer, the buyer must pay an additional shipping charge to ship the item out again and in Canada, any Canada Post charges for the returned package. PLEASE CONFIRM YOUR SHIPPING ADDRESS IS CORRECT before placing your order.
***WE CAN ONLY GUARANTEE SHIPMENT DATES and cannot make any guarantee of delivery dates.
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Due to the custom nature of our business, refunds will be given only in the event of a lost / non-delivered package (not a late delivered package as we cannot guarantee delivery dates, only our shipment dates). Personalized boards are non-refundable. In the event a board arrives damaged our policy is to offer a replacement only. With use your board will lose its initial unmarked appearance, some of which can be restored by giving it a quick scuff with fine grit (220 or 320) sandpaper (be sure to sand along the direction of the grain).
We make every effort to help ensure safe delivery. If an item arrives damaged, please email us within 48hrs of receiving the package including an image of the damaged item. Your item will be replaced asap.
***If you are unsatisfied with your product, please contact us before posting a negative review, we appreciate the courtesy of the opportunity to make things right for our customers***
*Proof provided within 1-2 days of order placement - if we do not receive a response within 5 business days the order will be engraved as requested to the best of our understanding.
*All shipping deadlines are from the date of proof approval, not the date the order is placed.
*We do not create sample designs unless the order has been placed and paid in full. There is no extra charge for basic changes to existing designs or preapproved designs agreed upon prior to ordering. All other modifications or new designs are subject to additional charges.
Jan 30, 2019
I have ordered several items from OSOhome and have never been disappointed. Great service, timely delivery and most importantly my cutting boards always arrive perfectly ... actually exceeding my expectations every time. I will continue to order my client gifts from OSOhome.
Apr 25, 2017