All of our handmade cutting boards are made from one solid piece of wood, not laminated or glued together.
Our NØGEN Collection of Handled PERSONALIZED CHERRY CHEESE OR CUTTING BOARD shown with **photoshopped** WHIMSICAL SCRIPT FAMILY NAME (this font has no capitals). We can modify this design (eg. add a date) upon request or provide us with a link for one of our other designs that you would prefer.
The engraving details can be put in the note section when you place your order.
SIZES: 20 x 8 or 22 X 10 (including the handle)
The Cutting Board shown is an EXAMPLE. Yours will be crafted from the same species of wood, and will be the same general shape and size.
****EXPECT VARIATION*** in the color, tone, and detail of the wood grain. Some are lighter or darker, some have more or less contrast. Every piece is an original and is made by hand from locally and sustainably sourced wood.
AFTER the order is placed, we will EMAIL all of our customers with a PROOF for you to approve before we process the order. We want you to be happy with the end result! Please check your spam folder if you do not see the proof within 2 days.
CARE instructions are included with each purchase.
We love creating custom boards so please send us a message if you're looking for a different size!
OSO WOOD BUTTER - all wood cutting boards need love to keep them beautiful. We suggest using our wood butter made from all food safe ingredients like beeswax and mineral oil.
HANDWRITTEN NOTE - no charge, just put the message in the note section and we'll handwrite your message in a beautiful blank card. No limit on the amount of words, if you can't write your feelings in 20 words or less why would we make you?!
SHIPPING: The shipping discount for more than one item is only if it is going to the same address. If you are ordering more than one board and require them to be shipped to two different addresses, please create two separate orders.
We accept payment via Direct Checkout and PayPal. All of our products are made to order and must be paid for in full before products will be processed.
Please contact us asap if an order needs to be canceled. If you cancel your order after the item has been engraved, but not yet shipped, we can only refund the shipping cost.
In our efforts to be environmentally responsible, we do not include receipts with the order unless requested as they are available to print from your own computer.
Shipping and Transit Time:
Our current processing time is 5 to 7 business days after proof approval.
All CANADIAN orders ship via Canada Post with a typical 2-6 business day transit time depending on your location. Upgraded shipping is also available, please inquire for details. Tracking information will be sent with each shipping confirmation.
All USA orders ship via USPS from Buffalo, NY with a typical 2-4 business day transit time depending on your location. On some occasions, we may use another courier with similar delivery times to offer the best pricing, particularly on larger items. Upgraded shipping is also available, please inquire for details. Tracking information will be sent with each shipping confirmation.
Canadian orders have $100 insurance included and USA orders have $50 insurance included in the shipping cost. If your order is valued at more, you can request additional insurance and it will be added to the cost.
All OTHER countries orders are shipped by the most cost effective by air method. All duties and taxes are the responsibility of the buyer.
If an item is returned to us due to an incorrect address on the part of the customer, the buyer must pay an additional shipping charge to ship the item out again. Please confirm your address is correct if the item is to be sent directly to a gift recipient before placing your order.
***WE CAN ONLY GUARANTEE SHIPMENT DATES and cannot make any guarantee of delivery dates.
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Due to the custom nature of our business, refunds will be given only in the event of a lost / non-delivered package (not a late delivered package as we cannot guarantee delivery dates, only our shipment dates). Personalized boards are non-refundable. In the event a board arrives damaged our policy is to offer a replacement only. Boards which are damaged through improper care / use will not be replaced.
We make every effort to help ensure safe delivery. If an item arrives damaged, please email us within 48hrs of receiving the package including an image of the damaged item. Your item will be replaced asap.
***If you are unsatisfied with your product, please contact us before posting a negative review, we appreciate the courtesy of the opportunity to make things right for our customers***
*Proof provided within 1-2 days of order placement - if we do not receive a response within 5 business days the order will be engraved as requested to the best of our understanding.
*All shipping deadlines are from the date of proof approval, not the date the order is placed.
*We do not create sample designs unless the order has been placed and paid in full. There is no extra charge for basic changes to existing designs or preapproved designs agreed upon prior to ordering. All other modifications or new designs are subject to additional charges.
Jan 5, 2018