Policy - OSOhome

Welcome

Welcome to OSOhome. We hope you enjoy the uniqueness of each product that we create. All wood products are unique with varying colours and grains.

Payments

Payment:
We accept payment via Direct Checkout and PayPal. All of our products are made to order and must be paid for in full before products will be processed.

Cancellations:
Please contact us asap if an order needs to be canceled. If you cancel your order after the item has been engraved, but not yet shipped, we can only refund the shipping cost.

Receipts:
In our efforts to be environmentally responsible, we do not include receipts with the order unless requested as they are available to print from your own computer.

Shipping

Shipping and Transit Time:

***WE CAN ONLY GUARANTEE SHIPMENT DATES and cannot make any guarantee of delivery dates.

Our current processing time is 5 to 7 business days after proof approval.

All CANADIAN orders ship via Canada Post with a typical 2-6 business day transit time depending on your location. Upgraded shipping is also available, please inquire for details. Tracking information will be sent with each shipping confirmation.

All USA orders ship via USPS or FedEx from Buffalo, NY with a typical 2-5 business day transit time depending on your location. Tracking information will be sent with each shipping confirmation.

All OTHER countries orders are shipped by the most cost effective by air method. All duties and taxes are the responsibility of the buyer.

Incorrect Address:
If an item is returned to us due to an incorrect address on the part of the customer, the buyer must pay an additional shipping charge to ship the item out again and in Canada, any Canada Post charges for the returned package. PLEASE CONFIRM YOUR SHIPPING ADDRESS IS CORRECT before placing your order.

Returns & Exchanges

I gladly accept cancellations

Legal imprint